Frequently Asked Questions
Where are you located?
What is compounding?
Many patients have unique health needs that off-the-shelf, manufactured medications cannot meet. For these patients, personalized medications–prescribed by licensed practitioners and prepared by trained, licensed pharmacists–are often the only solution. Working with a physician, a compounding pharmacist can prepare customized medications and meet the individual needs of children, adults, and animals. These needs include patients who have specific allergies, require tailored dosage strengths, have specific requests for ingesting the medication, or require flavor additives to make the medication more palatable.
What types of custom compounds do you offer?
We offer a wide variety of custom compounds for Bioidentical Hormone Replacement Therapy (Female & Male), Dermatology and Skin Care Products, Thyroid, Sexual Health, Low Dose Naltrexone (LDN), Alopecia, Female Health (Vaginal Atrophy, Vulvodynia), Hemorrhoids, and Veterinary.
Will my insurance cover compounded medication?
Many insurance companies have plans that will cover compounded medications. If you have any questions about your drug coverage, feel free to contact us.
What is your turnaround time for my order to be made in the lab?
We ship most products within 24 hours. Same day shipping is also available.
What shipping options are available to patients?
We offer free shipping for 3+ compounded prescriptions. We use USPS as well as FedEx when requested and required.
Can I check the status of my order?
Yes, we can check the status of your order. If you have any questions about your order, please contact one of our expert team members.
Does the pharmacy have automatic refills?
Yes, we have automatic refills on specific maintenance medications. If you would like to enlist in automatic refills, please contact one of our expert team members.
What options do I have for refilling my medications?
To refill your medication, you can use our PocketRx Mobile App, which allows you to set reminders, save on medications and access your account or call one the pharmacy at the phone number indicated on your prescription.
If I am out of refills, do I contact the doctor or the pharmacy?
We will contact your doctor on your behalf to ask for authorization for your refill.
Do you bill insurances?
We are contracted with most insurances. We will always try to bill your insurance first and inform you whether your medication is covered.
If you save my credit card number, is it secure?
Your credit card information is securely encrypted.
What are the best application sites for Hormone Cream?
It’s always best to apply the transdermal hormone medication as directed by your prescriber. Some of the common application sites are inner arm, forearm, inner thigh, and/or on the labia. To learn more about BHRT application instructions, or how to dispense cream from your CD SmartPen or CD SmartPump, please call one of our expert pharmacists at the phone number indicated on your prescription.
What are your options for compounded Thyroid medications?
For patients who have sensitivities to fillers from commercial drugs, Central Drugs can work with your physician to create a strength of Bioidentical T4, T3, or combination T4/T3 that is specialized and individualized to your needs. Our compounded T4 and T3 are free from corn, gluten, soy, starch, and animal by-products.
What types of veterinary compounds do you offer?
At Central Drugs, we make it easy for pets to take their medication. We customize unique drug strength and dosage form, and can add a variety of flavors to make the medications more palatable. To learn more about some of the specific compounds we offer, click here. Please contact us to see if we can make your pet’s compounded medication.
What durable medical equipment do you carry?
We offer an entire line of Durable Medical Equipment (DME) at both locations in La Habra and Fullerton. Visit our pharmacy and see the wide range of wheelchairs, walkers, scooters, canes, bath safety, and more to serve you or your loved ones at home or in a care setting. We also offer a wide range of orthopedic and ostomy support.
What pharmaceutical grade vitamins do you have in stock?
We offer pharmaceutical grade vitamins for a variety of medical conditions such as Diabetes, High Cholesterol, High Blood Pressure, Female & Male Health, Prostate Health, Fish Oils, Bone/Joint Health, and Multivitamins.
Where are you licensed?
At the La Habra location we are licensed to dispense medications to the following states: Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Indiana, Michigan, Minnesota, Missouri, Montana, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, and Wisconsin.
Do you offer Spanish translation?
Yes, we offer Spanish translation for those who may need it.
What OTC products do you offer?
We offer a wide range of OTC products, including pain medication, cold and allergy medication, vitamins and supplements, oral health products, feminine hygiene products, first aid items, cosmetics, infant care, hair care, and sunscreen.
Do you offer home delivery and curbside service?
At Central Drugs, your safety is our number one priority. For your convenience, we offer multiple forms of non-contact delivery, including curbside delivery where we walk your order out to your vehicle. We also offer local delivery to allow you to stay in the comfort of your own home.